In this policy, "You" and "your" refer to the client making payment and individual receiving educational services. "I" and "my" refer to the tutor, teacher, or consultant being hired.
I work to guide my students to successfully meet their goals. For this reason, I continually improve my practice and implement feedback regularly. As I book a high number of hours throughout the year. the policy below allows me to give my best to students and parents by making my work sustainable.
Updates and Communication
I believe in open communication with parents during the learning process. I know that each parent has different expectations regarding communication. Therefore, anytime you need an update on your son or daughter's progress, please contact me by text or email, and I will be happy to schedule a time to chat.
I am unable to offer refunds for missed sessions. Sessions may be rescheduled within the same billing period if 24-hour notice is given. If your student is taking regular lessons with me, please ensure that he or she attends sessions consistently as this ensures the best learning outcomes.
If you know you will be taking time off that you do not wish to rescheduled, advanced notice is required. Contact me before the billing period of the absence begins.
It is the client's responsibility to request and reschedule sessions. Pre-written instructions are included in each confirmation email to guide you through this process. The session must be rebooked within the billing period it was purchased.
I require payment at least 48 hours before each session begins, and payments are required to hold dates and times. An account is not required to make a payment. Payment can be made by credit card.
Assessment sessions are free, live one-time sessions, and are limited to one per student. Assessment sessions are reserved for clients looking for long-term tutoring. I reserve the right to cancel assessment sessions at my discretion.
I offer group sessions at a reduced hourly rate. Missed group sessions may not be rescheduled or refunded.
Editing and Feedback
I also provide editing services for companies and specialized feedback on student applications. Please feel free to ask me about any of these services.
I never write papers for students or do their homework. I do write copy for companies and professionals.
Late Arrival and Absence
Please ensure your son or daughter arrives on time and is focused for each session. I am unable to make up or refund lost time due to student/client truancy or absence. I do my best to begin each session on time. If I miss a session, I will make arrangements to refund or rebook the lost time.