In this policy, "You" and "your" refer to the client making payment and individual receiving educational services. "We" and "our" refer to the company.
We work to guide students to successfully meet their goals. For this reason, we continually improve our practice and implement feedback regularly. As we book a high number of hours throughout the year, the policy below allows us to give our best to students and parents by making our work sustainable.
Updates and Communication
We believe in open communication with parents during the learning process. We know that each parent has different expectations regarding communication. Therefore, anytime you need an update on your child's progress, please contact us by text or email, and we will be happy to update you.
We are unable to offer refunds for missed or cancelled sessions. Sessions may be rescheduled within the same billing period if 24-hour notice is given. If your student is taking regular lessons with us, please ensure that he or she attends sessions consistently as this ensures the best learning outcomes.
If you know you will be taking time off that you do not wish to rescheduled, we ask for advanced notice of thirty days.
It is the client's responsibility to request and reschedule sessions. Pre-written instructions are included in each confirmation email to guide you through this process. The session must be rebooked within the billing period it was purchased.
We require payment at least 24 hours before each session begins. In addition, payments are required to hold dates and times. An account is not required to make a payment. Payment can be made by credit card.
Assessments are free, live, one-time sessions, and are limited to one per student. Free assessment sessions are reserved for clients looking for at least ten hours of tutoring. We reserve the right to cancel assessment sessions at our discretion.
We offer group sessions at a reduced hourly rate. Missed group sessions may not be rescheduled or refunded.
Editing and Feedback
We also provide editing services for companies and specialized feedback on student applications. Please feel free to ask about any of these services.
We never write papers for students or do their homework. We do write copy for companies and professionals.
Late Arrival and Absence
Please ensure your child arrives on time and is focused for each session. We are unable to make up or refund lost time due to student/client truancy or absence. We do my best to begin each session on time. If we miss a session, we will make arrangements to refund or rebook the lost time.